Refund policy
Refund and Return Policy
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to start a return or cancellation Log in to your account at https://shopify.com/98900705586/account, go to your Orders, and submit a return or cancellation request. You can also cancel an unfulfilled order directly from your account.
Return shipping [You are responsible for the cost of return shipping] / [We provide a prepaid return label] — update this to reflect your actual policy.
Refunds Once we receive your return, we will process your refund within [14] days. We will refund the original purchase price plus the standard outbound shipping cost. We will not refund any additional shipping costs if you chose a faster or premium delivery option.
Exemptions The right of withdrawal does not apply to:
- Custom or personalized items made to your specifications
- Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
- [Add any other exemptions relevant to your products]